Making it count - Performance management to deliver outcomes and manage demand

Wednesday 4th and Thursday 5th October 2017

Download the agenda here

Our second major learning event of 2017 explored how effective performance management arrangements can support organisations to manage demand across health and social care systems.

The event referenced the recently published Six Steps to Managing Demand in Adult Social Care: A Performance Management Approach by John Bolton and Philip Provenzano which explores the development of clear strategies for managing demand and the data analysis required to understand impact.

Presentations and discussions by IPC colleagues and external speakers explored:

  • What does a demand management focused organisation look like?
  • What should we be counting, and why?
  • The art and discipline of performance management
  • Developing and supporting an effective performance management culture

We drew on participants experiences and learning in this area through short “show and tell” presentations, focused discussions and informal networking.

To find out how the IPC partnership programme can provide support to help your team or organisation deliver improvements in care please contact Philip Provenzano.