Managing demand in adult social care: have you considered taking the "Six Steps" approach?

It's been 18 months since Professor John Bolton and Philip Provenzano published their Six Steps to Managing Demand in Adult Social Care. John and Philip have been encouraged by the positive response from the sector across the UK, with many social care organisations adopting the suggested performance management approach and indicators detailed in the report. The full report is now available to download from our publication page and if you would like to know more about how IPC can support your delivering outcomes, managing demand agenda then contact Philip Provenzano, Assistant Director.