older people sitting on a bench

Services for adults and older people

Design, development and efficiency through best practice

At IPC, we help our clients to design and develop services and manage demand. We review services, procedures and individual cases against best practice and research to address gaps in practice and to help you to implement new ways of working.

We have developed a performance management approach to managing demand in adult social care. To help councils deliver outcomes and better manage demand, we have developed a model for measuring service delivery that identifies six critical steps, a range of strategic objectives as well as suggested performance indicators and targets. Read the executive summary of our report Six Steps to Managing Demand in Adult Social Care - a performance management approach.

Examples of our work

  • CQC singled out Southwark's integrated care approach as an example of "outstanding practice" as part of a recent inspection of Guys and St Thomas' NHS Foundation Trust following support from IPC to co-design and implement a new initiative called Intermediate Care Southwark
  • Work with the senior executive team of a partnership of three local authorities and co-terminus CCG to rescope their integration priorities 
  • Guide to Strategic Housing for Older People (SHOP), which provides a framework and tools for councils, public and private sector developers and providers to develop their strategic approach to housing for older people and take the initiative in designing and building homes that older people want
  • An independent review into the externalisation of home care in Powys and support to implement a revised commissioning strategy
  • A state of the nation report, Extra Care Housing in Wales, for Housing LIN Cymru to provide an up-to-date picture of the current supply, challenges and issues for future provision of extra care housing in Wales
  • Research and recommendations for the Guinness Partnership about what changes needed to be made across all their services to become a dementia friendly organisation
  • A study of the local area economic impact of retirement living developments for McCarthy and Stone