The Integrated Service for Children with Additional Needs (ISCAN) in Gwent

The study offers an example of effective integration both at operational level, with professionals and agencies working with individual families to assess need and develop appropriate solutions and at a strategic level by the integrated commissioning of a range of care and support services that respond to complex needs and improve outcomes for children and their families.

It looks at why things needed to change and how parents and carers were at the forefront of new developments; how integration has been managed in phases – streamlining the referral process and then establishing integrated assessment and planning and a new care co-ordination service. Most importantly it highlights what has been achieved for families and lessons learnt.