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Privacy policy

We believe in transparency and are committed to being upfront about our views and practices regarding your personal data and how we will treat it. This is our privacy policy. It sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Data protection

We have a legal obligation to protect your personal data and use it line with all applicable laws concerning the protection of personal data, including the Data Protection Act 2018 and General Data Protection Regulations (GDPR), herein collectively referred to in this policy as the ‘data protection laws’.

We are Institute of Public Care (IPC), trading as Oxford Brookes Enterprises Ltd, Harcourt Hill Campus, Oxford, OX2 9AT, UK. For the purposes of the data protection laws we are the data controller of any personal data that you supply. This means that we will make the decisions on how your data is used and for what reasons. We may also act as a data processor of your personal data in certain circumstances, in which case we will process personal data only under the instructions of our clients. We comply with all relevant data protection laws in all our dealings with your personal data.

Personal data we collect about you and why we need it

When we refer to “personal data” in this policy, we mean information that relates to you that we have collected or you have given to us, for example, from forms or surveys you complete. Your personal data may include for example your name, your contact details, information relating to your studies if you are a student with the University, or your views on services you have received.

  • Newsletters. If you sign up to our e-newsletter (including Alumni mailing list) we will collect personal data from you as part of the registration process, including your name, email address and employment details. We use that data to tell you our latest news, information on publications and event updates. We use a third-party email newsletter provider, Mailchimp, to deliver our e-newsletters. We gather statistics around email opening and click throughs using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see the Mailchimp privacy policy here. You can unsubscribe from our mailings at any time by clicking the link at the bottom of the email.
  • Website. If you are just generally visiting our website and having a look around we will not be collecting any personal data about you. We may collect anonymised information about your visits, such as browsing patterns and time you spent on our site, however, information collected in this way does not reveal your contact details or any type of personal data. This information is used to improve your experience of using our website and is not linked to any individual. We use Google Analytics to do this. This Information is collected using cookies. For more information on how we use cookies and how you can remove them, read our cookie policy.
  • For students. undertaking our accredited courses we ask for information including your contact details, date of birth, and job title as well as the contact details of your line manager to help support you throughout the course. The majority of the personal data we hold about you is directly related to the administration of your studies or to improve the student experience. We will also use your personal data to comply with our legal obligations, for instance Oxford Brookes is required by law to provide limited personal data to external bodies such as Higher Education Statistics Agency (HESA) and the Office for Students. We will need to know if you have a disability, special learning need or medical condition so that we know if you require additional support or special facilities. We also record information on ethnic origin and other protected characteristics to monitor equal opportunities.
  • Commissioning Alumni Forum. We invite all our registered Commissioning Alumni to participate on a discussion forum. We use the contact details you have shared with us to do this, the forum is hosted by Website Toolbox, their privacy policy can be found here.
  • Surveys with students. Students undertaking some of our accredited courses may be asked to complete self assessments or surveys to, for instance, assess your knowledge or competencies and preferred learning styles at the start of a course or to give us feedback about our courses.
  • Surveys with other individuals. We ask individuals to provide responses to surveys at the request of a client as part of our consultancy, evaluation or other work. Clients may provide individuals’ contact information in the first instance. Participants take part in online surveys through 3rd party platforms. We currently use Smartsurvey or Surveymonkey. When participating in a survey, we might ask individuals to provide responses that may constitute personal data such as details about your employment, responsibilities and work; or your views and opinions about services you have received. This cannot be a comprehensive list, further details would be provided at the point of contact. We process the data provided in surveys for the purpose of providing services to our clients.
  • Video conferencing platforms. We deliver and occasionally record meetings, conferences, webinars, workshops and courses via video conferencing platforms such as Zoom, Microsoft Teams or Google Meet. We will collect personal data from you as part of the registration or set up process for the video call, including your name and email address. During the call, the data that you might share with us could include your image and the content of any discussion or information provided during the session. You should be advised at the start the session who is present and if the session will be recorded and if so how that recording will be shared.
  • Services. We collect personal contact information from clients that purchase our services (or the key contacts that work for our clients) to help us administer the delivery of those services.

How we use your personal data

We process your personal data to run our business and provide our clients with services and, if you agree, to contact you about other services we offer which may be of interest to you. We must have a legal basis to process your personal data and we rely on a number of legal bases to use your data. In most cases, the legal basis will be one of the following:

  • Your consent. You have the right to withdraw your consent at any time by contacting us.
  • We have a contractual obligation and it is necessary in order to provide services.
  • It is necessary to comply with a legal or regulatory obligation.
  • We need it to perform a public task.
  • It is necessary for fulfilling our legitimate interests.

We are committed to protecting the personal data we hold by taking appropriate technical and organisational measures against unauthorised, unlawful or accidental access, loss, destruction or damage of such personal data.

We use Mailchimp as a data processor to send out our e-newsletter. Data stored on our behalf by Mailchimp, may be located outside the United Kingdom, including the United States of America. Mailchimp abides by and process UK Data in compliance with the standard contractual clauses for processors as approved by the European Commission, which ensures the practices of US companies comply with UK data protection laws. Read the Mailchimp Data Processing Addendum to its privacy policy for more details.

Our Forum data is used to help IPC understand the needs and challenges faced by our Alumni post course, this may be used to inform the development of our courses and services. We will not share this information with other organisations, the forum data is private to the registered users.

Our website uses cookies and and unless third party cookies are disabled, limited personal data (principally your IP address and limited device information) may be stored on third party servers that are located outside the European Economic Area (EEA). Please see our cookie policy for further details or contact us (contact details are at the end of this notice).

Oxford Brookes University uses Google G-suite applications such as Gmail or Google Drive to communicate with individuals and to securely store and share data. Data is stored in the European Union. The Data Processing and Security Terms for Google Cloud Platform apply, which mean that we use Google services for storing and processing personal data in compliance with UK data protection laws. More information is available on the Google Privacy Resource Centre

We use either SurveyMonkey or SmartSurvey to administer online self assessments and surveys. Read more about SurveyMonkey privacy features here. Read the Surveymonkey Privacy Policy or the Smartsurvey Privacy Policy.

We use either Zoom, Microsoft Teams or Google Meet video conferencing platforms. Read more about Zoom security and privacy features, Microsoft Teams security and privacy features and Google Meet security and privacy features. Read the Zoom Privacy Policy and Microsoft Privacy Policy and Google Privacy Policy. Recordings of our courses are shared via the Moodle VLE platform (supplied by Co-Sector), which can be accessed by students on our accredited courses, or on Panopto for other clients.

How long will we keep your data?

We will only retain personal data for as long as necessary to:

  • Fulfil the purpose for which the data was collected or obtained.
  • Fulfil our own obligations under UK law.

Your personal data will be securely deleted once either of these conditions no longer apply.

Data that you submit when subscribing to our newsletter is retained for the duration of your professional contact with us, unless you request otherwise or withdraw your consent. We regularly delete inactive data based on returned email reports.

Our cookie policy contains details of the retention periods for each cookie that our website creates or modifies on your computer. User-level data is retained in Google Analytics for 14 months after your use of our website.

Recordings from video conferencing platforms will be typically stored for six months before being securely deleted. Under some circumstances recordings will be stored for longer than six months but no longer than is necessary for the purposes for which it was provided.

For more information on retention periods (the exact length of time Brookes retains each category of personal information) for personal data of students attending our accredited courses please refer to the University record retention schedule or contact us.

Your data protection rights

You are entitled to view, amend, or delete your personal data that we hold in line with the data protection laws. You have the right to:

  • Ask us for copies of your personal data that we hold.
  • Ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Request the deletion of your personal data.
  • Object to the processing of your personal data.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. If you wish to make a request regarding any of the above, please do so by contacting the Oxford Brookes University Information Management Team, on or telephoning 01865 485420.

If you have a concern in relation to how we use your personal data and satisfy your rights, please let us know. If you are still not satisfied with the way we use your personal data and you believe this is not in accordance with data protection laws, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). You can contact the ICO via their web-form at or call the ICO helpline on 0303 123 1113.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website. When you link to other websites you should read their own privacy policies.

Changes to this policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 17 April 2023